Cancelling your order
If you would like to cancel your order, please contact us immediately at contact@launchelectric.com or on 02034889304. Please include your order number when contacting us.
In the case your order has not left the warehouse it should be fairly straightforward to cancel and we'll issue you a full refund straight away.
Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging. There will be a charge for the return.
Returns
If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to us. A charge of £50 will be issued to arrange a courier to be sent and collect the item/items.
Returns - Damages & Faulty
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue. If you discover that an item has been damaged, please send clear photos of the damaged items to contact@launchelectric.com so that we can open an insurance claim on your behalf.
If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to contact@launchelectric.com and we will arrange the repair or replacement with the manufacturer.
Please note – any fault caused due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.