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- Delivery and Returns
LITELOK ONE offers the perfect balance of high security, light weight, portability and flexibility. Ideal for bikes and e-bikes, it is the perfect ONE for long stops, worry-free breaks in high-risk areas, storing at home or when transporting your ride. Commute in style with design and usability, LITELOK ONE is the perfect allrounder balancing high security, low weight and flexibility.
Rated Sold Secure Gold.
Litelok One can withstand sustained attack from common theft tools to the highest level, including attacks using bolt cutters, crowbars and hacksaws.
This is due to the composite nature of the Boaflexicore® strap and virtually indestructible hardened steel alloy lock housing. The strap includes multiple innovative lightweight materials, each of which provides a different and additional layer of security against the various tools and the lock cylinder and mechanism is well protected by the innovative lock casing design.
There’s currently nothing on the market that offers the flexibility and security of Litelok®. This flexibility means it’s easier to secure around a much wider array of fixed objects such as tree trunks, lamp posts, concrete posts, fencing, railings, sign posts than D or U locks.
It also allows the lock to be attached easily to both your bike and your backpack.
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Select PayPal as the payment option at checkout - once redirected through to PayPal choose the PayPal Credit option.
Cancelling your order
If you would like to cancel your order, please contact us immediately at firstname.lastname@example.org or on 02034889304. Please include your order number when contacting us.
If your order has not yet left the manufacturer's warehouse, we should be able to stop it shipping, and issue you a refund immediately.
Please note – when returning a product, it must be returned in ‘as new’ condition, with all components included, in their original packaging. There will be a charge for the return.
Returns - Changed your mind
If you change your mind after buying from us and want a refund, you have up to 14 days to let us know and have the goods returned to us. You will need to return the product to us before we can provide a refund. Launch Electric. can help arrange the return for a charge of £50 - a courier will be sent to pick it up from you & return it to the manufacturer.
Please note – the 14 days return period is to allow you to examine the goods as you would in a shop. To obtain a full refund, the goods must be returned in an “as new” condition with all components included in their original packaging. “As new” condition is defined as unridden.
Returns - Damages & Faulty
We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to email@example.com so that we can open an insurance claim on your behalf.
If your bike develops a fault through normal use (as outlined in the manufacturer's manual) you could be entitled to a repair or replacement as covered with the warranty. Please send through details of the fault to firstname.lastname@example.org and we will arrange the repair or replacement with the manufacturer.
Please note – any fault caused due to misuse of the bike is not covered by this policy. Please ensure you read the manufacturer's manual in detail before using your electric bike to avoid voiding your warranty.